Managed Services

Outsource your managed service strategy

For businesses investing in new technology—or OEMs seeking a trusted service delivery partner—execution is everything. The complexity of deploying, integrating, and maintaining devices across multiple locations, vendors, and environments can quickly become a barrier to success. That’s where Cennox stands apart.

Brief us on an OEM partnership

Why outsource your services to Cennox?

Simplicity

Managing multiple contractors to onboard and support your business is complicated, less efficient, time consuming and frequently more expensive. A single provider simplifies the whole process.

Service

With one service provider able to manage the entire network of sites and technologies, allows for our teams to better plan, manage and execute the ongoing needs of our customer's business without needing to rely on other vendors.

Cost efficiency

A single provider is able to manage the full lifecycle of each service. This comprehensive overview allows Cennox to align all needs in-house and not be reliant on numerous external vendors and added margin.

Clarity

Having just one point of contact for a wide variety of services being managed, provides customers with a more effective flow of communication and clarity.

How we manage all of your service needs

Technology planning

Supporting the planning, sourcing and integration of the technologies deployed across your business.

Software integration

Cennox integrates the software platforms that your devices need integrating into your business.

Multi-site installation

Our deployment teams manage the movement and installation of your technologies, from initial planning, to their installation and handover.

Reactive break-fix

With a support program that ensures we carry the right parts and engineers trained on your devices, we can respond to ad hoc issues on a break-fix basis.

Scheduled maintenance

We can integrate your network of facilities and technologies into a scheduled maintenance program. This ensures your estate is regularly checked, monitored and repaired in line with your SLAs.

Help desk support

Our help desk team build a custom service desk specific to your business, with SLAs, monitoring, reporting and service metrics that gives customers service confidence.

Asset management

To support your network of devices and the services needed to maintain them, we ensure we have the necessary parts, components, licences and importantly, staff trained to manage them.

ATM Support
Relationship

We understand your business

Managing the various technologies across your network requires a relationship built on understanding your specific requirements, objectives and lifecycle planning.

Understanding your technologies

Cennox field engineers, help desk staff, warehouse staff, operations teams and professional services staff all work to  understand the make up of your network, the SLAs specific to your business and the processes we put in place to support them. 

Service specific training

We provide our staff with service specific training with refresher courses to ensure they keep abreast of best practices and familiarity of your estate.

Objective matching

All businesses run to their own timelines that support business growth and operational flex. We align our service model to accompany their strategies around objective setting and managing the platforms that will help deliver on those goals.

WHY CENNOX

Trusted by major OEMs to act as their field arm.

OEMs face the same problem in every territory: the cost of staffing a field engineering team in every market they sell into is rarely worth it. We are the alternative. Cennox engineers carry your spec, your training, and your brand if you want it. The service experience your customers get is the one you specified. Your customer relationship stays yours.

Brief us on an OEM partnership
SERVICES

Client often run these services alongside

Maintenance & Support

OEM partnerships almost always grow into ongoing service contracts. Reactive cover, scheduled maintenance, 24/7 help desk under one SLA.

View maintenance & support
Equipment procurement

Some OEMs partner with us for sourcing too. We can extend our supplier network to act as your kit aggregator in markets where it makes commercial sense.

View equipment procurement

READY TO PARTNER?

Talk to us about acting as your field arm

Brief us on an OEM partnership
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