Routine visits planned around your operating hours. We catch the things that fail quietly before they fail loudly. Audit paperwork comes back the same week.
What every visit covers
Six things our engineers do on every scheduled visit. Same script, every site, every time.
Inspection
Visual, mechanical, and electrical checks against the manufacturer schedule. Anything outside spec is flagged on the report.
Talk to our maintenance team
Cleaning
Card readers, cash modules, screens, vents. The components customers touch and the components dust kills.
See clean & refresh
Calibration
Note acceptors, coin sensors, ticket cutters, biometric readers. Calibrated against the device standard, signed off on the report.
alk to our engineering team
Firmware updates
Security patches, vendor updates, OS patches. Applied during the visit so the device leaves on the latest version.
Talk to our security team
Consumables refresh
Receipt paper, ribbons, toner, batteries, cassette seals. Topped up so the next reactive call is not a stock-out.
Shop banking consumables
Documentation
Asset state, parts replaced, recommendations. One sign-off sheet per device, in your asset register before the engineer leaves site.
See compliance & surveys
Our Approach
How a scheduled visit runs
Four stages on every PPM visit, from a single ATM to a national estate.
- Plan
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We agree the visit calendar with you for the year ahead. Trading hours respected, regional clusters routed for efficiency.
- Visit
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A Cennox engineer attends, follows the maintenance script, signs off the device.
- Report
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Findings, parts replaced, recommendations back inside 48 hours. Filed against the asset record.
- Schedule
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Anything that needs follow-up gets booked into the next slot, before the engineer leaves site.
WHY CENNOX
The visit you do not notice
Most maintenance visits are noticed because they cause disruption. Ours run inside trading hours, follow a documented script, and end with a tidy device and a sign-off sheet. The first thing your branch manager knows about it is the paperwork.
SERVICES
Client often run these services alongside
- Reactive break-fix
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Scheduled visits prevent most failures. The ones that slip through go to reactive. Same SLA, same paperwork, same engineers.
View reactive break-fix - Compliance and security surveys
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PPM produces audit paperwork. Compliance surveys produce audit findings. The two contracts close most pre-audit gaps without a separate engagement.