Not all support businesses are able to offer the same depth and level of service that Cennox offers. Our business is built on the foundations of deploying staff trained in the technologies they are sent to, supply them with the right tools and parts to prevent return visits, and support them with the infrastructure, people and processes that exceeds our customers’ expectations.
A business built for service
Scheduled maintenance
A service designed to spot early signs of wear or damage, our scheduled maintenance visits are designed around each business needs. We undertake a series of checks, tests and preventative repairs or part replacement depending on the SLA agreement.
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Reactive break-fix
A reactive responsse should a device goes down, our help desk team dispatch a trained engineer to site. We ensure our field crews arrive with the right parts and capable of restoring your devices to service.
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Help desk support
The Help Desk isn’t just a support function—it’s a critical operational nerve center. Our Help Desk serves as a trusted, high-performance gateway between your business and the expert engineering support that keeps your operations running.
Device clean and refresh
Regular onsite cleaning of your client facing technologies isn't just about hygiene or maintaining customer experience - our engineers are also there to ensure your devices remain in service, providing valuable visibility and feedback on the status of your network.
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Locksmith services
Branch locks, safe locks, ATM cabinet locks. We carry the hardware. Key holding is documented, not casual.
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Compliance surveys
PCI, branch security, retail audit. We survey, document, and recommend, then schedule the work to fix what we found.
See compliance surveys Multi-sector service support
Our teams are trained to support the technologies you and your customers rely on.
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Retail & Hospitality
Installing, maintaining and supporting your self-service kiosks, smart safes, recyclers and digital technologies nationwide. Trusted by retailers and the OEMs who supply them.
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Banking & Finance
A trusted support partner for financial institutions of all sizes, from single branch credit union to tier 1 intenational banks, our support covers your service-cricical technology infrastructure.
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Commercial & Green Sector
From maintaining and supporting complex technologies like EV chargers, postal lockers, vending machines and digital advertising screens, our approach to service delivery and the depth of our capabilities enabling us to execute those duties, is why so many businesses rely on Cennox as their maintenance partner.
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Supporting the full lifecycle of your device
From intial purchase, ongoing support, to end-of-life. We support all key touchpoints across the lifecycle of your devices. One supplier with industry leading wraparound services in support.
OTHER SERVICES
Additional services
- Deployment & Installation
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Cennox is a partner capable of managing the start-to-finish process of sourcing, procuring, staging and installing the technology infrastructure for businesses across the retail, banking and hospitality sectors.
View deployment & installation - Facilities Management
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Services that support our customers’ physical facilities. From undertaking the complete fit-out of their commercial spaces to providing full integrated facility management solutions, preventative checks, reactive repairs, and being the go-to single source partner with all the trades you would otherwise have to chase.
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