For businesses investing in new technology—or OEMs seeking a trusted service delivery partner—execution is everything. The complexity of deploying, integrating, and maintaining devices across multiple locations, vendors, and environments can quickly become a barrier to success. That’s where Cennox stands apart.
Why outsource your services to Cennox?
Managing multiple contractors to onboard and support your business is complicated, less efficient, time consuming and frequently more expensive. A single provider simplifies the whole process.
With one service provider able to manage the entire network of sites and technologies, allows for our teams to better plan, manage and execute the ongoing needs of our customer's business without needing to rely on other vendors.
A single provider is able to manage the full lifecycle of each service. This comprehensive overview allows Cennox to align all needs in-house and not be reliant on numerous external vendors and added margin.
Having just one point of contact for a wide variety of services being managed, provides customers with a more effective flow of communication and clarity.
How we manage all of your service needs
Supporting the planning, sourcing and integration of the technologies deployed across your business.
Cennox integrates the software platforms that your devices need integrating into your business.
Our deployment teams manage the movement and installation of your technologies, from initial planning, to their installation and handover.
With a support program that ensures we carry the right parts and engineers trained on your devices, we can respond to ad hoc issues on a break-fix basis.
We can integrate your network of facilities and technologies into a scheduled maintenance program. This ensures your estate is regularly checked, monitored and repaired in line with your SLAs.
Our help desk team build a custom service desk specific to your business, with SLAs, monitoring, reporting and service metrics that gives customers service confidence.
To support your network of devices and the services needed to maintain them, we ensure we have the necessary parts, components, licences and importantly, staff trained to manage them.
We understand your business
Managing the various technologies across your network requires a relationship built on understanding your specific requirements, objectives and lifecycle planning.
- Understanding your technologies
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Cennox field engineers, help desk staff, warehouse staff, operations teams and professional services staff all work to understand the make up of your network, the SLAs specific to your business and the processes we put in place to support them.
- Service specific training
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We provide our staff with service specific training with refresher courses to ensure they keep abreast of best practices and familiarity of your estate.
- Objective matching
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All businesses run to their own timelines that support business growth and operational flex. We align our service model to accompany their strategies around objective setting and managing the platforms that will help deliver on those goals.
Trusted by major OEMs to act as their field arm.
OEMs face the same problem in every territory: the cost of staffing a field engineering team in every market they sell into is rarely worth it. We are the alternative. Cennox engineers carry your spec, your training, and your brand if you want it. The service experience your customers get is the one you specified. Your customer relationship stays yours.
Client often run these services alongside
- Maintenance & Support
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OEM partnerships almost always grow into ongoing service contracts. Reactive cover, scheduled maintenance, 24/7 help desk under one SLA.
View maintenance & support - Equipment procurement
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Some OEMs partner with us for sourcing too. We can extend our supplier network to act as your kit aggregator in markets where it makes commercial sense.
View equipment procurement