Regular onsite cleaning of your client facing technologies isn’t just about hygiene or maintaining customer experience – our engineers are also there to ensure your devices remain in service, providing valuable visibility and feedback on the status of your network.
A scalable cleaning service
1. Light touch 'wipe & walk'
Ideal for high-volume estates requiring regular attention, our Wipe & Walk service provides a quick but effective clean of customer touchpoints and visible surfaces, helping to maintain appearance and hygiene standards.
Typical 'wipe & walk' activities
- Cleaning touchscreen surfaces
- Wiping fascia panels and bezels
- Removing fingerprints, dirt and dust
- Cleaning card readers and keypads
- Basic visual inspection for damage
2. Comprehensive cleaning & inspection service
For locations requiring a deeper level of care, our comprehensive service combines detailed cleaning with preventative maintenance checks, decal replacement and condition reporting.
Comprehensive activites include:
- Full external kiosk cleaning
- Detailed cleaning of touchscr
- Replacing outdated decals
- Replacing damaged decals
- Inspecting locks and external fittings
- Identifying early signs of wear
- Reporting damaged components
- Before and after photography
- Asset reporting
Our Approach
How a refresh visit runs
Four stages on every refresh visit, calendared around your trading patterns.
- Schedule
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Visits planned around your trading hours across all of your locations nationwide.
- Visit
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A Cennox technician attends, follows the refresh script, photographs before-and-after, and uploads their visit to our cloud-based portal.
- Refresh
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Worn parts swapped, cleaning done, branding refreshed where needed. Site left tidy.
- Report
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Photos, parts log, asset record updated inside 48 hours.
WHY CENNOX
The device your customer sees is the one they remember.
A dirty card reader, worn or damaged decals, a marked screen, a faded fascia all signal a brand that has stopped caring. We schedule cleanings and refresh visits so the device customers actually touch stays looking like you need it to.
SERVICES
Client often run these services alongside
- Scheduled maintenance
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Refresh covers the customer-facing surfaces. Scheduled maintenance covers the technical innards. Both visits often combine.
View scheduled maintenance - Compliance and security surveys
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Refresh produces audit-ready photographs. Surveys produce audit findings. The two sit naturally on the same contract.
View compliance surveys